Customer Service Apprenticeship - Insurance Broker Role

You will be handling incoming customer sales inquiries, build client relationships, identify sales prospects, and broaden your insurance knowledge. You'll also provide great customer service and administrative assistance Becoming an integral part of our team's success, ensuring that the office operates smoothly and that our clients are satisfied at all times You will be given full training right from the beginning and supported throughout your journey with us

If you’re determined to succeed, have a positive attitude and know when to ask for help, then we can train you in the knowledge needed to be a success!

Duties would include:

Consistently offer a thorough and competent service while following company, industry and regulatory guidelines and procedures Liaising with new/existing clients over the telephone, by email and by post Updating the database and maintaining records  Running through new quotations Chasing of all new business cases every week Pursuing all current business inquiries on a weekly basis Maintaining filing systems Dealing with daily post Renewing insurance policies Admin related work Making/receiving numerous telephone calls Processing/attending to diaries Problem solving and critical thinking

Training:

At least 20% of your working hours will be spent training or studying.
2 hours once a month you will have 'face-to-face' with your skills-coach

Training Outcome:

There is plenty of scope for development within the company and you will be given full training right from the beginning and supported throughout your journey with us.

Employer Description:
LAST IN THE ALPHABET. FIRST IN SERVICE! An innovative insurance broker, specialising in all types of insurance. With over 20 years’ experience in the insurance industry, XYZ Insurance specialise in providing insurance for those needing a policy tailored to their needs. Our focus is providing exceptional service and cover to those who carry passengers, parcels or drive vehicles for their own personal business. You may not immediately realise it but insuring those who drive for a living is often a difficult task. While you may be able to purchase basic motor insurance online, working with an independent agent like XYZ insurance is the best option if you need more specialised solutions. Here at XYZ Insurance we realise that speed and service are of the essence, as if your wheels aren’t turning… you’re not earning! XYZ Insurance has the knowledge and expertise to make sure you are covered in the event of any type of accident or incident. We are always here for you; whether you want to purchase a policy today or you are just asking questions, our team will make sure you get the service you need. XYZ Insurance may be last alphabetically, but we are first in customer service and satisfaction.

Working Hours :
Hours are 35 per week, 9:00am to 5:00pm Monday to Friday (No weekends)

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working