IT Apprentice

Support in Adherence to school policies including Safeguarding, IT Acceptable Use & GDPR Monitoring the IT Helpdesk, keeping up to date with support tickets – escalating if necessary to the Network Manager / external companies. Assist in managing the web filtering and monitoring system, reviewing alerts & taking appropriate action. Carry out IT room checks to ensure equipment is in good working order. Monitor printer toner levels & paper stock levels, Log printer faults with external print provider. Assist the Network Manager with installing, updating and diagnosing faults with various hardware/software. Assist the Network Manager with deployment of new equipment (Desktops, Laptops, iPads etc.) Provide end user support for various software/web applications. Assist the Network Manager with procurement of new IT equipment. Ensuring the asset register is kept up to date with new equipment & retirement of old equipment. Create/Maintain IT documentation where required.

Training:

Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

Level 3 Apprenticeship in IT Digital Support Technician Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.

Training Outcome:

After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Employer Description:
At Caistor Yarborough Academy we provide a personalised and inclusive learning environment which nurtures and values every student through an ethos of Excellence for All.​ ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​We begin by valuing our learning, our experiences and all of the opportunities available to us. ​​​​​​​​​​​​​​​​​​​​​As part of this we respect each other, our learning journeys and environment. Above all, the whole community is committed to making sure that everyone achieves their best.​

Working Hours :
Monday to Friday, 8:00am - 4:00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative