Customer Service Apprenticeship

You will support customers (internal and external) via phone and email, resolving queries and booking in both preventative and unplanned maintenance You will work with internal stakeholders to manage holiday and training requests and logging sickness You will learn how to log and manage service tickets in an IT system You will work with the admin team to complete actions for new hires and ordering equipment, and to support ongoing/future projects You will also support the logistics department

Training:
Training will be a blended delivery of face to face at your place of work and remote teaching/study.

Training Outcome:
Customer Care Team member

Employer Description:
When our health is at risk, we rely on physicians to make the best possible decisions – from quick, early diagnoses to the most effective treatments and follow-ups. By constantly bringing breakthrough innovations to market, we help healthcare professionals to deliver high-quality care, leading to the best possible outcome for patients. Our portfolio of is at the centre of clinical decision-making and treatment pathways. Patient-centred innovation has been and always will be at the core of our company. We aspire to create better outcomes and experiences for patients no matter where they live or what they are facing. We pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Working Hours :
Our team work Monday to Friday with occasional weekend additional shifts. Shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Analytical skills,Team working,Initiative,Patience