Degree Apprentice Service Delivery Analyst 2025

As a Service Delivery Analyst you will be combining your full-time role and part-time study for a Chartered Manager Degree Apprenticeship with our partner University.  Working within Application Development and Maintenance (ADM) across a huge spectrum of challenges, you will:

Provide IT service management expertise that will transform how our clients conduct their day-to-day business. Assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL and/or Agile principles. Build strong team and client relationships, support growth, innovation and continuous service improvement.

On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service.     

Training:
You will be required to attend Sheffield Hallam University on a series of study blocks. The degree award is BA (Hons) Professional Practice in Management.

Training Outcome:

In addition to your degree apprenticeship, you will receive role-based training and coaching to ensure technical growth that kickstarts your career and sets you up for #GetTheFutureYouWant at Capgemini. You will also be offered the opportunity to train towards professional certification. 

If you are seeking an exciting and fulfilling challenge in a public sector environment that delivers real impact to society, allows you to be part of a high performing and motivated team and offers a large scope for progression, then this is the opportunity for you. Are you ready to #GetTheFutureYouWant? 

Employer Description:
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Get the Future You Want

Working Hours :
Monday to Friday, shifts to be confirmed.

Skills:
Communication skills,IT skills,Problem solving skills,Team working