Member Support Apprentice

Answering and actioning/triaging incoming emails, calls, post and online chat from members and other stakeholders Taking end-to-end ownership of member queries so ensuring high levels of service at all times   Processing member subscriptions, arrears, and updates and Administering membership CRM system Monitoring incoming enquiry data in line with KPIs to ensure customer service standards are adhered to and processes/procedures are developed effectively Assisting all other functional directorates across the institution with front-line member initiatives  Updating the website with event details Acting as a support function on member webinars ensuring our members are supported

Training:

Level 3 Business Administrator Apprenticeship Standard:

You will receive support from an assessor to help you prepare for your End Point Assessment covering:

Knowledge Skills Behaviour You will attend online masterclasses every other week for 1 day Maths & English Level 2 (if required)

Training Outcome:
Although it is not guaranteed, there is the potential for a full time role following the completion of the apprenticeship

Employer Description:
Founded in 1922, the Institution of Chemical Engineers (IChemE) is the UK-based and internationally recognised qualifying body and learned society for chemical, biochemical and process engineers. We exist to advance chemical engineering’s contribution for the benefit of society.

Working Hours :
Monday - Friday, 09:00 – 17:00. Minimum 30-minute unpaid lunch

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience