IT Engineer Apprentice

Provide a 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts Troubleshooting issues and logging them in the company ticket system. To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask. Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed Escalate relevant and more complex work to the 2nd Line Helpdesk Technicians  Undertake simple maintenance tasks for monitored systems To proactively contact and chase customers until a resolution has been achieved or the issue is escalated. Prepare Customer Hardware ready for use such as building/configuring customer pcs, servers or printers Installing Software and building computers for customers. Take on ad hoc project work as directed by the IT Helpdesk Manager 

Training:

Information communications technician Level 3 training:

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premises and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Training Outcome:

On successful completion of your Apprenticeship, the company aim to offer you a full time Helpdesk Technician role with Salary Increase and a clear Career Progression and Training Plan to progress you over the years into expert areas and/or management level IT. 

Employer Description:
Everything Tech are an award-winning Managed IT Service Provider. They help Companies of all sizes do amazing things with Technology. They support over 4500 users across nearly every industry all over the Country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT.  Based in the heart of Manchester City Centre.  The company are in some of the Trendiest & Modern Offices in Manchester.

Working Hours :
All details will be confirmed at interview

Skills:
Communication skills,IT skills,Team working,Non judgemental