Administration & Account Manager Apprentice

·        Having responsibility to manage your own pool of clients, ensuring orders are processed on our WMS (Warehouse Management System) in line with the clients requirements, ensuring that customer service is key at all times

·        Check clients ASN (Advanced shipping notices) and GRN (Goods received notices) are processed within the timeframes set out

·        Managing the clients stock levels, looking for trends, issues and resolving them before any issues can arise

·        Ensuring that the best services are chosen for client deliveries to ensure the best cost efficiency for the client and RGS

·        Learning international logistics complexities to ensure deadlines are met

·        Ensure that all emails, calls and orders are dealt with promptly and if any issues arise ensuring they are flagged or dealt with

·        Work alongside your team to ensure there is cover in place should there be any unplanned leave and working as a team is essential at all times

·        Ensure that any deadlines that are set by RGS or clients are met, and if there are any issues raising them in advance to ensure minimal disruption

·        Produce monthly billing for your clients, ensuring maximum margins are obtained whilst still ensuring an excellent service to the client

·        Attend client meetings, online or in person (usually on site at RGS)

Training:
Level 3 NVQ in Business Administration All training is on site Training will be one day per week

Training Outcome:
Career Progression to potential Account Manager

Employer Description:
Robert Guy Services Ltd is a 3PL business, trading in Bermondsey. We fulfil promotional campaigns for marketing agencies and distribute retail products for ecommerce businesses. For 75 years we have provided household-name brands with storage, packing, logistics and myriad bespoke services. Often clients’ tight deadlines and creative promotional briefs require flexibility of service; so we think on our feet, move fast and adapt to suit on a daily basis.

Working Hours :
Monday to Friday, 0900 to 1730

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience