Business Admin & Customer Service Apprentice

To work towards providing professional, efficient, and proactive administration support within the firm, through on the job training and research:

Meet and greet clients visiting the office Work closely with the team in gaining experience Gather information to benefit your role and experience Monitor incoming telephone and visitor enquiries on behalf of the firm Dealing with enquiries from clients via email and responding in a timely manner Provide administrative support to the departments in relation to the workload Undertake photocopying, scanning and formatting of documents Ensure client records/files are kept up to date and in accordance with our office policy Diary management of meeting rooms Adhere to the Data Protection Act principles and always respect the confidentiality of data Maintain office systems Arrange and confirm appointments with clients and third parties Operate office equipment Assist with the closing of files General administrative duties as and when required Other reasonable duties as and when required - such as assisting with the work of other colleagues as required

Training:
Level 3 Business Administration Apprenticeship Standard at Stockton Riverside College Functional Skills maths & English, if required

Training Outcome:

An opportunity for a full-time position at the end of the apprenticeship.

Employer Description:
Freers Askew Bunting Solicitors have over 70 years’ experience, with long established foundations in the Tees Valley and North Yorkshire area. We're a firm that has a sensible and common-sense approach to the legal services that we offer. At Freers Askew Bunting Solicitors, we pride ourselves in blending traditional values with modern efficiency and sound legal advice, to provide high quality legal services.

Working Hours :
Monday - Friday between 9.00am - 5.00pm.

Skills:
Communication skills,Organisation skills,Customer care skills,Team working,Telephone skills,Microsoft Office skills,Able to take instructions,Professionalism,Customer focus,Able to work under pressure,Time management