ICT Support Apprenticeship

Overall, your main duties will include:

- Providing 1st Line Support to the Point Four customer base

- Providing support to achieve incident and problem resolutions or escalation

- Meet deadlines with frequent changing workloads

- Identify and recommend improvements to processes in order to further streamline the support function

- Maintain contact with customers via the phone, email and remote contact - Have to ensure customer issues are addressed promptly and within internal SLA's

Training:

You will be completing your L3 IT TECH SALES Apprenticeship via Remit Training. 
Learning will be delivered to you virtually via blended learning model.

Training Outcome:

You could potentially be offered a permanent position at the end of the apprenticeship.

Employer Description:
Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship. Digital & IT creative, data analysis, infrastructure, COmms…ready for an upgrade? Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business We drive exceptional, individual and organisational performance through teaching and learning. Big enough to deliver excellence, small enough to really care.

Working Hours :
Monday to Friday 9-5:30

Skills:
IT skills,Administrative skills,Analytical skills,Logical,Team working