ICT Apprentice

Provide 1st line email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the US Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (UK) Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution Troubleshoot, diagnose, and fixing most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems Work directly with senior engineers, to resolve complex issues as well as assist in project roll outs Be willing to work flexible hours to provide support for clients in the UK, Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities to improve what we do, improve  customers' IT systems, and find smarter ways to deliver excellent service Maximise and promote system utilisation by all users, providing relevant training where necessary Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagram Provide excellent service for all customers and be willing to go the extra mile

Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard Functional Skills in maths and English, if required  You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining A Level 3 IT qualifications

Training Outcome:
Upon successful completion of this apprenticeship, further opportunities may be available to you within the company, but the experience and skills gained should prepare you for future progression within the industry Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career

Employer Description:
We are a London based, plain speaking, friendly managed service provider with years of experience facilitating all aspects of your IT infrastructure. Our expertise in understanding your requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet your business objectives, needs and budgets.

Working Hours :
Monday to Friday, 9.00am to 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Excellent written and verbal,Adaptable and flexible,Liaising - external suppliers,Enthusiastic and positive,Troubleshooting and diagnosing