School Admin Apprentice

To promote and safeguard the welfare of children and young people. Answer and respond to telephone enquiries in a timely and professional manner and ensure all messages are relayed to the appropriate staff member accurately. To receive visitors to the school and communicate with courtesy and clarity to all staff, students, parents, carers, visitors, outside agencies, and the wider community, including answering general telephone and face-to-face enquiries. Dealing quickly and sympathetically with student enquiries and needs as necessary. Ensuring all visitors to the school are registered in accordance with school safeguarding policy and have the appropriate identification as a school visitor. Sign in deliveries and packages and ensure that the relevant staff know that the package has arrived and is ready for collection. Assist parents with the use of school systems, Arbor and FSM voucher systems. Handle incoming and outgoing mail as appropriate. Contacting parents regarding any issues or concerns with pupils.
Administration Provide comprehensive administrative support to the Administration Manager e.g. photocopying, filing, printing, laminating, completing standard forms, and responding to routine correspondence. Maintain and collate pupil records and maintain the Management Information System (Arbor). Provide day-to-day support with the attendance function supporting the Attendance Team including developing effective working relationships with parents and carers. Updating student records on Arbor, contacting parents, liaising with the central Trust team Inputting orders and liaising with the central Trust team. Any other duties of a similar nature or level as requested by the Headteacher and/or Administration Manager.

Training:

Level 2 Apprenticeship in Customer Service Practitioner consisting of:

Level 2 Standard in Customer Service Practitioner Level 1 Functional Skills in Mathematics Level 1 Functional Skills in English

You will be required to attend a half-day session with HBTC where you will work towards any functional skills that you have to take. There will also be an end point assessment. 

 

Training Outcome:
After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Employer Description:
At Stepney Primary we aim to be an outstanding, learning-centred school which is always looking forward: breaking down the barriers, widening the horizons! We see ourselves as a community of children and adults in which everyone contributes, everyone enjoys and learns and where everyone is valued.

Working Hours :
Monday to Friday between 8:00am - 4:00pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience