Consultant Team Manager
Consultant Team Manager
Location: Field-based.
Hours of work: 8 hours daily ranging between 7-30am and 6-30pm
Working hours: 37.5 hours
Reporting to: Senior Client Services Director
Purpose of the role
• To manage and support the team of consultants
• To ensure that service delivery to clients is at a high and consistent level
Key duties, responsibilities and objectives
• Managing a team of consultants (Senior or Developing) to ensure they are delivering work to a high standard
• Working with each Consultant within the team to ensure audit and consultancy services are delivered to a consistent level in line with client brief documentation and client expectations
• To provide pastoral care to each member of the team
• To meet with each consultant regularly and undertake shadow audits/peer reviews
• To provide feedback (both positive and negative) and development plans where necessary
• To liaise with the planning department where necessary and address any areas of concern or assist with the improvement of diary planning
• To assist and support the identification of training needs for each consultant in the team
• Undertaking audits, consultancy visits, new client set-ups and other revenue-generating work to an agreed billable target each week (minimum 40% (this may be reviewed as teams grow))
• Being the dedicated Consultant to clients, ensuring that support and advice is provided both proactively and reactively
• Liaising with the account management team to ensure Consultants within each team are provided with suitable and sufficient advice regarding each client
• Providing reports on each consultant as and when required to the Senior Client Services Director
Responsible for
• Professional development of individual consultants
• Creation of personal development plans for each Consultant in the team and assessing progress against these plans
• Audit, consultancy support and set up consistency between Consultants and Associate Consultants
• Pastoral care of each Consultant in the team
Person Specification
Experience
• Qualified to either MSc/BSc Environmental Health or at least level 4 Food Safety
• At least 5 years in the compliance element of the hospitality sector
• Background of personnel management
Personal Competencies
• A strong customer focus and excellent relationship-building skills
• Strong process analysis skills, with a focus on optimising service provision.
• Excellent interpersonal skills.
• Strength of character and the ability to achieve positive change.
• Ability to work as part of a team with a can-do attitude
• Willingness to learn and develop
• Relevant food safety and health and safety technical competencies
Specific Knowledge
• Proficient in the use of MS Office applications
• Knowledge of the food safety and health and safety environment.
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