Call Centre Advisor

Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team whilst developing your skills and progressing in.

In this Customer / Call Centre Advisor role, you will be:

Making outbound telephone courtesy calls reminding customers of their appointments, cancelling and rescheduling other appointments, as well as receiving inbound telephone and email queries
Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems
Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriateAdministration duties including emails, data inputting and typingOther additional duties to support priorities of the centre

We would love to hear from you if you have the following:

Experience working in a customer focused environment
Strong IT and admin skills with the ability to pick up new systems quickly
Ability to remain calm when under pressure and working in a fast-paced environment
Excellent phone skills and complaint handling ability 
Strong attention to detail and accuracy

What's on Offer?

Temporary position until the end of March 2025Full time hours 8:30 am - 17:00pmWorking hours are typically Monday to Friday - but flexibility would be appreciated to cover shift patterns and Saturdays which are a 4 week rotationBased in modern offices in the centre of Llandudno which is accessible using public transportStarting on an hourly rate of £11.44 Benefits including weekly pay, holiday accrual and Ffit Conwy membership discount.

If this role sounds like the perfect role for you, please get in touch and apply today!