Business Admin/Reception Apprenticeship

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

Duties can include, but are not limited to:

Greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers

Training:

Business Administrator Level 3 Apprenticeship Standard:

Where a business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment

End point assessment:

No day release to college, all training to be completed within the workplace

Training Outcome:
Varied positions within the GP surgery, reception and admin, computer skills and medical terminology to progress to medical secretary

Employer Description:
We offer NHS primary care services in a purpose built multi occupancy GP practice based in the centre of Dudley with approximately 8500 patients. We work in a federation model to ensure duties are carried out for 2 practices within the same location, we have a shared resource of staff including Receptionist, Nurses, HCA, Admin, Secretaries and Management. Our opening hours are Monday to Friday (Excluding bank holidays) 08.00am to 6.30pm

Working Hours :
Varied shift pattern, opening hours Monday - Friday, 8.00am - 6.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience