Administrator/Reception Apprenticeship

Answer the incoming calls swiftly Offer guidance to our patients face to face as they present at the front desk Greet our patients with kindness and understanding Ensure clear and accurate entries are documented in our patients' medical records Use of multiple IT systems including the System One clinical system Listen carefully and be understanding to our patients' needs Communicate well with colleagues Build good relationships with colleagues Complete all tasks to a high standard Scanning documents accurately to medical records Attend practice meetings as required Keep your working area clear and tidy

Training:
The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard Delivered within the workplace via online training

Training Outcome:

The opportunity to apply for a permanent role and career progression within the NHS into other administration roles or a clinical route.

Employer Description:
Highwoods Surgery is a GP practice based in Colchester. Our team is made up of 3 GP Partners, Nurse Practitioners, Practice nurse, HCA and a large administration team including prescription clerks, medical secretaries, and medical receptionists.

Working Hours :
Monday to Friday, times to be discussed. One hour lunch breaks.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience