IT Technician Apprentice

You will work alongside our existing team of engineers and provide first and second line helpdesk support for desktop, server and infrastructure to our business and school customers around the Wakefield area. You will be based at our main office in Wakefield working alongside our Second Line technicians. There will also be the opportunity to work at customer sites.  

Your duties and responsibilities in this role will consist of:

Taking and making telephone calls. Dealing with Office 365 Queries. Dealing with VoIP/Telephony queries. Dealing with general IT support queries (PC’s and Macs). Dealing with broadband, Wi-Fi, and network queries. Preparing hardware to be delivered to customers. Imaging computers and configuring network hardware. Admin: Ticketing. Admin: Timesheets. General admin.

Training:

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:

Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras. Address IT issues by prioritising in response to customer service level agreements. Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets. Support the roll out of upgrades or new systems or applications.

For a full list of programme modules visit: https://velocity-pt.co.uk/

Training Outcome:

The role offers long-term security and the opportunity to progress into a permanent position.

Employer Description:
We are an IT managed service provider located in Wakefield and have been supporting local schools and business for over 25 years. Our core business is managed IT support throughout Yorkshire and in addition to this we also provide consultancy, IT hardware, telephone systems, broadband & everything ICT. Our aim is to provide a complete technology solution and build strong, lasting relationships with our customers. We are proud of our high customer retention rate, and this is a testament to our staff who always strive to “go the extra mile” supporting customers.

Working Hours :
Monday to Friday between 8am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience