Domestic Abuse Partnership – Business Administrator Apprenticeship

To promote and safeguard the welfare of children, young people and/or vulnerable adults

To answer the office telephone and ensure appropriate access to services for victims and perpetrators

To keep case records up to date and input information onto the case management system as directed by management

To provide administrative support for both teams.  This will include updating paperwork, photocopying, sending our letters, arranging interpreters, making appointments, etc

To use appropriate IT systems and produce resources and information as requested

To support the teams with delivering group work programmes and preparing materials and resources

To search case management systems and check records to provide client information to aid multi-agency information sharing

To input referrals, create client records and add warning markers to case management systems

Training:

Advanced Business Administration Standard

Functional Skills in maths, English & I.C.T if required

On-programme learning to include knowledge, skills and behaviours relating to all aspects of business administration Regular training and development sessions to meet the needs of the employer and the apprentice

Training Outcome:
Potential future job opportunities for the successful candidate with Hull City Council.

Employer Description:
An excellent opportunity has arisen to support the Domestic Abuse Partnership (DAP) and Strength to Change (STC) teams. The aim of the partnership is to reduce repeat victimisation through enhancing the safety of victims and their family’s by providing a co-ordinated and effective inter-agency response to tackling domestic abuse.

Working Hours :
Monday to Friday, working hours to be agreed.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience,Excellent interpersonal skills,Friendly manner,Empathy and sensitivity