IT Support Apprentice

Adherence to Foundation policies and procedures. An initial point of contact for staff and students requiring help with IT issues and queries. Proactive maintenance of IT systems and software and accurate service desk information to enable the analysis of issues and effective configuration recording and management. Effective troubleshooting, analysis and resolution of issues, using support from the School Lead Technicians where appropriate. Assistance in the deployment of new client device software builds and hardware devices as and when required. Support for activities associated with the Foundation Innovation Framework whereby staff and students may require a higher degree of support during the implementation and testing of new tools and technologies. Occasional support outside of normal working hours, including weekends, for specific activities.

Training:

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

Information communications technician Level 3 (A level) standard:

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services. Learn technical content that aligns to and is relevant to employers and the market. Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification. Get an introduction to Windows, Linux and PowerShell. Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Employer Description:
Warwick Independent Schools Foundation comprises five schools: King’s High School, Warwick Preparatory School, Warwick School and Warwick Junior School all sit on the Myton Road site in Warwick, with Kingsley School in the neighbouring town of Leamington Spa. The Foundation is unique in the Midlands, offering co-education for our pupils aged 3 to 7, and single-gender education from age 7 onwards. This offers the best of both worlds for our pupils: teaching specifically tailored to their needs with extensive opportunities to collaborate outside the classroom.

Working Hours :
All details will be confirmed at the interview.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Knowledge of Active Directory