IT Apprenticeship

Providing 1st line technical support and escalating to Level 2 or 3 when needed.
Logically troubleshoot, investigate, and escalate live IT issues.
Use remote access and VPN tools.
Communicate complex issues and situations clearly with team members in verbal and written form.
Work with Microsoft Office 365 and Microsoft Windows OS.
Demonstrate an ability to learn new technologies and adapt to changing situations.

Training:

At least 20% of your apprenticeship will be spent on training and study of the knowledge skills and behavious of the standard. For detailed information on this course and what training you can expect please visit the training provider's website;  https://www.balticapprenticeships.com/programmes/it-support-technician/?apprentice=1

Training Outcome:

Potential to progress into a full time job role.

Employer Description:
Are you an aspiring IT Support Technician! Gardner Systems based in Liverpool has an exciting opportunity for an IT Apprentice to join their team of experts! Throughout your time at Gardner Systems, you will have a wide range of exciting duties that will ensure you are learning new skills that will allow you to keep updated with forever-changing technology. These duties will include the opportunity to provide 1st line technical support, use remote access and VPN tools, work with Microsoft 365 and Windows OS and so much more. Gardner Systems began trading in 1985 and like most of their peers at that time they largely supplied IBM and compatible personal computers to a very new market. This activity very soon morphed into peer-to-peer networks and skills in Novell NetWare and Windows NT4. You will be working with exciting partners such as Microsoft, Lenovo, NETGEAR, Microsoft Azure supporting clients like Eddie Stobart & Vital Energi! There is no better place to kick-start your career and enhance your IT skills! In this role, you’ll work towards your IT Level 3 qualification, delivered by our expert training team at Baltic Apprenticeships.

Working Hours :
Monday - Friday, 9am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working