Customer Service Support Apprenticeship

With RNN Group support, this Apprenticeship will give you an insight into and how a large business operates.

This role will specifically develop you into a professional customer service specialist in a vibrant sales team. Working with experience Engineers and business development professionals.

You will learn the skills, knowledge and behaviours to be able to:

Processing customer orders  Handling customer enquiries over the phone and emails Following company procedures to handle complaints Advising customers of potential sale order delays Following up on quotations Helping to ensure stock levels and customer back-orders are managed to avoid disruption to the business Contributing to weekly report circulation and department/individual KPIs Communicate ant system/process issues to line management

If you want to work within a business that has a track record of supporting apprentices into careers, this is the right employer for you.

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard Functional Skills maths Level 1 (If required) Functional Skills English Level 1 (If required) Delivered at place of work each month

Training Outcome:
Full time employment and progression to higher education

Employer Description:
From the beginning in 1986, Vulcan Seals has been built on foundations that allow them to deliver exceptional customer service to their partners. Vulcan Seals manufacture and supply mechanical seals for uses in a variety of industries. They work closely with their customers to provide an exceptional service ad provide solutions.

Working Hours :
Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 4.30pm

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Friendly and approachable,Keen eye for detail,Some knowledge of Microsoft