Customer Service Apprentice

Live interaction with internal and external customers Understanding the core values of the organisation Inputting client’s details and updating client records Analyse data and make recommendations Discuss the products and benefits available Providing updates to our client on the phone and by email Dealing with customer queries Supporting team members with general admin tasks

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard College attendance is required one day a month

Training Outcome:
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship

Employer Description:
Munro-Greenhalgh has its roots as far back as 1926. We have been helping people for over 90 years. Even in this new electronic era our values remain the same as they have always have been – to try our hardest for our clients. First and foremost you need to understand that we work for you – not the Insurers. Our objectives for any client are: –Help you identify areas of ‘risk’ to you and your business. To provide advice on measures that may help you reduce those ‘risks’ and where appropriate to arrange a suitable Insurance policy (with a reputable insurer) at the best possible price. Finally, and most importantly – should an accident or loss occur to be there by your side to ensure that claims are dealt with as efficiently as possible. Sounds simple – but it’s not! No two clients are the same – there is always something unusual that has to be considered. There are also various Insurers, from household names to specialist schemes to obscure insurers based in far away countries all with their own policy wordings and small print. We as your Insurance Broker have many years experience in knowing how our industry works – which Insurers offer good or poor service. It’s not all about cost but the best value for money.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience