Junior Technical Support Assistant Apprentice

As part of our team, you will play a crucial role in managing the entire lifecycle of smartphones and tablets for our corporate customer base and for ensuring that we deliver world class support and service. Your mission will be to ensure the seamless deployment, support, retirement and recycling of these devices, working to tight timescales and with great attention to detail. You will also support customers with their technical issues, by providing over the phone support, including following trouble shooting steps, to diagnose technical issues.

We're seeking someone with a natural flair for all things technical, armed with strong problem-solving abilities, exceptional customer service skills, a professional and confident telephone manner, and an unwavering attention to detail. If you're eager to be part of a forward-thinking company that values innovation, growth and sustainability, this role is tailor-made for you!

What you will do:

Proactively manage mobile device orders on behalf of customers including shipping, sending letters, stock management and onward delivery to customers and end users Configure and prepare devices and accessories in accordance with agreed specifications Assist with the on-site distribution of devices where required (UK locations) Monitor and maintain accurate inventories of customer device orders and stock levels Assist with checking goods in Test devices based on agreed specification Recycle, Trade-In and data wipe mobile devices, in-line with agreed specifications Accurately update customer inventory and service records Provide technical support for end user mobile device queries including liaison with the end user and customer IT teams as required Support provisioning and in-life management and technical support of mobile data networking services and routers Complete regular learning and training to develop your skills and knowledge

Training:

Digital Support Technician Level 3 Apprenticeship Standard:

The successful candidate will undertake a fifteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.

You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.

This is a Level 3 qualification.

Training Outcome:

Any career progression routes will be discussed upon successful completion of the apprenticeship

Employer Description:
Formed in 2012, Utelize was founded by Matt Atkinson and Kevin Steed. Matt and Kevin have worked in the telecoms industry since the 1990’s. Both within the industry in commercial analyst and billing management roles and as procurement & technology consultants working for large enterprise organisations. They have also been founders and investors in a range of telecoms related businesses. As it became clear that mobile would become the primary way of working for the majority of business workers, Matt and Kevin decided to form Utelize. Their aim was to create a new type of service provider that would, in Kevin’s words, “actually care about its customers, does the right thing and continuously strives to deliver better services!”. The business has grown since then and was recognised in 2015 as an Everline Future 50 company (highlighting future potential high growth technology businesses). We were delighted to also be recognised in this year’s Financial Times List of Europe’s 1000 Fastest Growing Companies (2020). In 2019, we successfully applied to become a cohort member in the technology accelerator BetaDen. Where we have been busy developing our new Simovate range of next generation mobile networking products for remote workers and other business applications, closely linked to the Worcestershire 5G Test bed, where innovative new 5G and IoT solutions are being tested and developed.  Today we support a varied and growing number of well known mid market and enterprise brands. These include HomeServe, Stagecoach and Mitsubishi Corporation as well a number of specialist partners including our strategic partners at Mobliciti; who trust us to deliver excellent value, objective and plain speaking advice and above all proactive service and support.    

Working Hours :
Monday- Friday 8:30am - 5:00pm

Skills:
Communication skills,Attention to detail,Organisation skills,IT skills,Initiative