Business Administration Apprentice - General Assistant

Throughout the following tasks accuracy, confidentiality and a professional approach are essential:

Work closely with the Practice Manager to provide general administrative support as required Provide cover to our reception area as needed including but not limited to greeting clients and visitors in a professional manner, using appropriate greeting, respond to and process telephone calls, receive, record and relay telephone messages accurately and in a timely manner as required. Respond to client’s specific requests for information on services in a positive and professional manner by transferring the client to the appropriate Administrator Process all deliveries and collections including but not restricted to Royal Mail, DX and local post on a daily basis Support the property department with scanning, opening files and any other duties as required Banking of cheques and cash as required Copy and audio typing as required Always remain professional Adhere to all appropriate office administration procedures as detailed within the Office Operations Manual Ensure confidentiality and security of all practice and client data - ensure GDPR requirements are always upheld Support document retrieval as required Provide break cover to the Receptionist each day Undertake any relevant and specific training as required in support of the achievement of role and wider office objectives including completion of the L3Business Administration Apprenticeship Use appropriate IT packages to achieve the above Complete any other reasonable task, project or action as required in support of the overall aims and objectives of the department and wider organisation

Training:

Business Administrator Level 3 Apprenticeship Standard:

This apprenticeship will be delivered over 18-months, resulting in:

Level 3 Diploma in Business Administration Employee Rights and Responsibilities (ERR) Personal Learning and Thinking Skills (PLTS)

Training Outcome:
Upon successful completion of the apprenticeship, there will be a full-time position available Beyond that, progression is dependent upon business need, performance and suitability of the apprentice and interest in an ongoing career within the firm

Employer Description:
We are a professional, but friendly, customer focused law firm based in Lich Gates, in the heart of Wolverhampton City Centre. We provide specialist legal help and support on divorce and family matters, residential conveyancing and wills and probate. We take our responsibilities as a local employer very seriously and appreciate the importance of a fair and supportive work environment whilst enabling our team to have fun at work. In return we seek to recruit and retain individuals with a passion for exceptional client services with everyone playing their part in ensuring our client’s needs are met with professionalism, integrity and sensitivity. Our local community is also very important to us and we enthusiastically support business development initiatives, local charities and organisations and are actively involved in the Law Society

Working Hours :
Monday - Friday, 8.45am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Positive attitude,Willingness to learn