Apprentice Information Communications Technician

"This is a great opportunity for someone with good IT knowledge to work within a friendly and supportive team, to get involved in and learn all aspects of IT support including agile infrastructure, network, telephony/comms and business systems. Come and join us on our journey of continuous improvement of our IT services and systems at Acis."

As an Apprentice IT Technician, a typical day might include:

Being an effective and customer-focused member of the IT team, learning new skills and supporting our customers Supporting the IT helpdesk, helping customers both remotely and face-to-face Helping customers with basic queries, including setting up new user accounts Helping with procurement, security of assets and general office administration Supporting the roll out of new IT equipment, including mobile devices and phones Gaining an understanding and providing basic support on the Acis ICT network, including servers, desktop systems, applications, mobile devices and telephony Gaining an understanding and providing basic support of our key business applications including Housing, Asset Management, Repairs and Financial systems along with mobile working applications Writing documentation and helping with delivering training for key office systems Assisting with IT induction training Work flexibly in the interests of the service – this may include undertaking other duties appropriate to the responsibilities of the post

Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Information Communications Technician Level 3 A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. This is a predominantly work-based programme with college attendance required once a month. All learning will take place at the candidate's place of employment/college and within their contracted working hours

Training Outcome:

Permanent position on successful completion of the apprenticeship.

Employer Description:
We're a housing charity going beyond the bricks and mortar to create opportunities for people to lead better lives. Serving communities across the East Midlands, Yorkshire and the Humber, we also support people to pick up new skills and qualifications and provide a home adaptations service to help people to enhance their independence.

Working Hours :
Monday to Friday - Times to be agreed. 37 hours per week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience