IT Support Technician Apprentice

Role responsibilities include:

Commissioning of IT equipment: Laptops, Workstations, Servers, Tablets and Mobile Devices Coordinate and file build sheets are completed in full and signed-off Provide Tier 1 IT support to Agile-TS customers in-line with the agreed SLA’s Effective use of the telephone to receive incoming support-calls and outgoing to close-calls Logging of Open Support Tickets using the company CRM system via the Helpdesk Manager Ensure all support issues are logged and progressed in a timely manner (while supervised) Escalate support calls to Tier 2 & 3 technical engineers Build relationships with engineers to raise skill and knowledge levels to enable a self-help approach

On-Site Support:

Attending customer site to investigate and fix IT Support calls (while supervised) Conduct effective and efficient housekeeping activities on the customer’s site (while supervised)

Training:
The apprentice will be working towards the Level 3 Information Communications Technician Apprenticeship Standard College attendance will be at the Colchester Institute - Colchester Campus one day per week during term time

Training Outcome:

Future potential prospects include:

1st Line IT Support Technician 2nd Line IT Engineer Helpdesk Technician Workshop/Commissioning Engineer

Employer Description:
Agile Technical Solutions is an IT Consultancy and IT Support Company servicing the needs of our valued clients and customers. The company was founded in 2010 by MD_Nick Baines who, after working for a number of years in the IT industry formed a relationship and an understanding as to what it really takes to provide a premium IT service to businesses. The name Agile came from the idea that the Company could be flexible and able to adapt to the individual needs of our customers. With this understanding came a vision and an ethos to find the right IT solutions for the right business reasons. We believe in investing time to get to understand our customers businesses in order to provide effective IT solutions both now and moving towards the future. We aim to get the very best from current systems and use our knowledge of new and proven innovations to improve IT capability, business efficiency and security.

Working Hours :
Monday to Friday 08:30 - 17:30 with a one-hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Positive can do attitude,Enthusiastic,Keen to learn and engage,Reliable transport,A sense of humour