Level 3 Business Administration Apprenticeship

Negotiate payment arrangements with debtors referring appropriate cases to the Vulnerability Team. Assist debtors to make card payments via our online payment facility Actively pursue debtors for payment via pro-active phone calls where contact numbers are available. Maintain the Enforcer database by accurately recording all interactions and the outcomes. Deal with telephone queries, email, live webchat and correspondence from debtors, EA’s and clients. Allocate work to EA’s Take follow up action on EA reports e.g. DVLA enquiries, company house searches etc. Trace absconded debtors using online tracing applications, social media etc. Use of credit bureau data to identify cases suitable for insolvency and charging order proceedings.

Training:
Level 3 Business Administration (Standard) Functional Skills Qualification in Mathematics (Level 2) - if required Functional Skills Qualification in English (Level 2) - if required

Training Outcome:

Good prospects of a full-time post subject to satisfactory performance.

Employer Description:
Established in 1980 Whyte & Co is a progressive civil enforcement company whose management team have many years of experience within the enforcement industry.

Working Hours :
Monday to Friday, shifts TBC.

Skills:
Communication skills,IT skills,Organisation skills,Team working,Phone etiquette