Business Administration Apprentice

Purpose / Role

To be responsible for undertaking a wide range of administrative duties and the provision of general support to the practice team. Duties can include but are not limited to, the running of patient searches and requested data, administration of databases, following recall system processes to ensure all patients that require an invite into the practice receive this via phone call, text or letter and processing incoming hospital correspondence.

Responsibilities and Duties

Build, generate and carry out searches as required by the organisation team to enable reports to be produced, audits to take place, Quality and Outcomes Framework targets to be monitored/acted upon and action plans devised Support the team in effective use of searches, audits and recalls Send out mail merges and text messages for a number of campaigns Monitor the practice generic email address

 

Data Management

Input/process data as required within the clinical system e.g. referrals, read coding, producing letters, processing registrations etc. File and store records as required (including scanning) Process requests for information appropriately following the correct procedures Carry out system searches as requested

Administrative Support Duties

Process incoming and outgoing mail Initiating contact with and responding to, requests from patients, team members and external agencies Photocopy documentation as required Manage all queries (including administrative queries) as necessary in an efficient manner

General Responsibilities

Maintain a clean, tidy and effective working area at all times Support all clinical staff with general tasks as requested Have a positive attitude towards equality, diversity and inclusion Collect sensitive patient information and maintain confidentiality at all times in accordance with the law

Training:
Level 3 Business Administrator Apprenticeship Standard The training will be on site with the employer and Bishop Auckland College as and when required for exams There will be visits to the workplace by the assessor every 4-6 weeks

Training Outcome:

On successful completion of the apprenticeship there are likely to be opportunities to progress within the surgery.

Employer Description:
We here at North House Surgery pride ourselves on the holistic and caring service that we are able to provide for our local community. The doctors work in a partnership caring for over 13500 patients. We currently have 5 Partners, 2 Salaried GPs, 1 Advanced Nurse Practitioner, 3 Nurses and 3 Healthcare Assistants. We also have a dedicated team of administrative staff. We are proud to be a training practice for both GP Registrars and Medical Students from Newcastle University.

Working Hours :
37hrs per week, working hours to be structured between 8am and 6pm, Mon-Fri.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Team working,Initiative,Patience,Polite telephone manner,Able to plan workload,Able to follow instructions,Flexible and co-operative,Motivated and forward thinking,Sensitive and Empathetic,Ability to work under pressure