Information Communications Technician (Support Technician) Apprentice

Onsite Support and Installation:

Assisting with onsite hardware installations Supporting onboarding projects Setting up laptops and desktops and hardware Testing the effective working of onboarded client’s equipment

Helpdesk Support and Administration:

Answering helpdesk calls and logging support tickets Assisting with troubleshooting issues Directing unresolved issues to the next level of support. Researching of new technologies Any ad hoc duties given by other members of the team

Training:
Information Communications Technician (L3) Apprenticeship Standard BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals BTEC Level 3 Diploma in ICT Systems and Principles

Training will take place as a mixture of within the workplace and through remote delivery of teaching.

You will be provided with one day a week in order to focus on your apprenticeship duties, e.g. producing evidence for your portfolio.

Training Outcome:

To transition into a qualified member of the team, with the potential to undertake further qualifications towards CPD as you progress through your career. 

Employer Description:
Zhero is an established international IT Managed Services and System Infrastructure provider who is offering an IT apprenticeship position, operating from our London office.

Working Hours :
Monday to Friday 9am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Patience,Ability to work under pressure