Logistics Customer Service Apprentice

At Babcock, defence logistics is more than just moving goods – it’s about ensuring our servicemen and women have what they need, when they need it, wherever they are in the world. As a Customer Service Practitioner, you’ll play a key role in this mission, supporting our customer-facing functions for both Babcock and the Royal Navy Throughout your apprenticeship, you’ll undertake placements within our transport department, warehousing functions, and alongside our Logistics Senior Leadership Team. These experiences will help you develop your customer service skills as you build relationships with a variety of stakeholders, each with different needs, expectations and requirements In this role, you’ll be a vital source of information about our range of products and services, and you’ll also be the first point of contact when challenges arise. This programme will give you the communication skills and techniques you need to deliver high-quality customer service in any scenario – whether you’re talking to customers face-to-face, on the telephone, or through email correspondence

Training:
You'll study to obtain the Level 2 Customer Service Practitioner apprenticeship standard through City College Plymouth The majority of your learning will take place onsite at Devonport Royal Dockyard with a representative from City College Plymouth visiting on a regular basis to observe your work and complete progress reviews After the initial 12-month training period, you’ll move to the End Point Assessment (EPA) phase for the final three months of the programme. During this time, you’ll complete a portfolio of evidence showcasing your work and skills

Training Outcome:
By the end of your apprenticeship, you'll be well-prepared to step into the role of a Logistics Co-Ordinator at one of our warehouse or transport offices, with a competitive salary exceeding £30,000. In this role, you’ll have the chance to build on your experience and continue advancing your skills We also collaborate closely with the Chartered Institute of Logistics and Transport (CILT) to ensure all members of our Logistics team have ongoing opportunities to enhance their professional expertise as they progress in their careers

Employer Description:
Babcock is an international defence, aerospace and security company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets with potential to become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.

Working Hours :
Monday- Friday Shifts to be confirmed

Skills:
Communication skills,Organisation skills,Team working,Initiative