Information Communications Technician Apprentice

Being an effective and customer focused member of the IT team, learning new skills and supporting our customers. Supporting the IT helpdesk, helping customers both remotely and face-to-face. Helping customers with basic queries, including setting up new user accounts. Helping with procurement, security of assets and general office administration. Supporting the roll out of new IT equipment, including mobile devices and phones. Gaining an understanding and providing basic support on the Acis ICT network, including Servers, desktop systems, applications, mobile devices and telephony. Gaining an understanding and providing basic support of our key business applications including Housing, Asset Management, Repairs and Financial systems along with mobile working applications. Writing documentation and helping with delivering training for key office systems. Assisting with IT induction training. Work flexibly in the interests of the service – this may include undertaking other duties appropriate to the responsibilities of the post.

Training:
Training will be at North Lindsey College where you will access a wide range of facilities on offer.   Day release    You will undertake the Information Communications Technician standard.    

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1 

You will undertake Functional Skills for English and/or Maths if needed    

You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become an Information Communications Technician of the future!  

Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.

Employer Description:
We're a housing charity going beyond the bricks and mortar to create opportunities for people to lead better lives. Serving communities across the East Midlands, Yorkshire and the Humber, we also support people to pick up new skills and qualifications and provide a home adaptations service to help people to enhance their independence.

Working Hours :
Monday to Friday, shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience