Apprentice Customer Service / Office Support

Daily duties will include:

Filing Updating customer relationship management system Answering the phone Checking and actioning voicemail messages  Monitoring emails Booking in installations and services Ordering plumbing parts Checking parts have arrived and updating customers Raising purchase orders Help to raise invoices

Training:

Formal training is delivered at HWGTA, located in Holmer Road (HR4 9SX).

You will receive training a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote. 

Additional training for functional skills in English and maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service level 2 qualification.

There is also a five-day teambuilding residential trip that is held in spring of each year.

Training Outcome:

This could lead to a permanent position within the company or further training on other areas of the business.

Employer Description:
An established heating, renewables and insulation company based in Hereford, we work to get funding for customers through local councils to help the most vulnerable and reduce fuel poverty.

Working Hours :
30 hours per week -working times negotiable.

Skills:
Communication skills,IT skills,Adaptable,Positive attitude,Enthusiastic,Friendly and outgoing