Business Administration Apprentice

To provide support and assist where possible in answering and resolving day-to-day customer queries, including opening the post, answering the telephone and responding to emails To keep internal logs and documents up to date To order materials for ongoing and future projects. To deal with reactive callouts and schedule alongside the wider team Chasing CIS Statements from clients Uploading quotes and information to the management system Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time

Training:

Working towards completing Level 3 Business Administartion Apprenticeship Standard. Work based learning with attendance at Hertford Regional College for monthly workshops with Assessor.

Training Outcome:

There will be opportunities for progression and a permanent position subject to performance.

Employer Description:
We are an approved NICEIC contractor providing an extensive array of electrical services throughout the UK and overseas: delivering design, supply, installation, commissioning, and maintenance to a wide variety of sectors. We have a team of 15 engineers and an office team of 4 (2 part time hours) along with our 2 office dogs based in Hertford. As a rapidly growing business the role is fast paced with a variety of tasks – no 2 days are the same.

Working Hours :
Monday to Friday 8am to 4pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Adaptability