Apprentice Receptionist

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistant to the practice team and project a positive friendly image to patients and other visitors, either in person or via the telephone. To have a thorough knowledge of all practice procedures To work in accordance of written protocols Filing post in medical records Scan/photocopy documents as requested Processing Online consultation requests (AMGP) Monitoring and processing the practice email Receiving patients, consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Process patient requests for today/future appointments from patients by telephone and in person. Deal with visits/requests

Training:
Level 2 Customer Service Practitioner Apprenticeship standard

Training Outcome:
The candidate has the potential to continue building skills and continue to business administration qualification that would open doors to becoming experienced administrators withing the org including secretarial positions. The right candidate has the potential to progress to leadership roles such as reception/admin supervisor- operational manager or practice manager.

Employer Description:
Pemberton Surgery is a busy general practice with a patient population of 10,100 patients. We are situated in a purpose-built health centre which is shared by 2 GP practices, community clinic and a dentist. The practice team comprises of 4 GP partners, 1 salaried GP, 2 ANPs, 3 practice nurses, 1 HCA, Practice manager, Operations manager, Administration co-ordinator, Reception supervisor, part time Secretary and 11 admin/receptionist. We are a very friendly, hardworking and supportive team who deals with the ever-changing face of general practice effectively. We are active members of our Primary Care Network and are members of a GP federation.

Working Hours :
Monday to Friday 7.5 hours per day/ 37.5 hours per week – to work between the hours of 8am and 6.30 pm. Half an hour paid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Effective time management