Apprentice People Officer

The People, Culture and Inclusion (PCI) Department 

The People team is part of the PCI department, and at the centre of the Barbican, providing colleague support, and guidance to Departments across the centre, ensuring they have the capabilities they need to deliver our programmes and audience experience. 

The People team fosters an inclusive and supportive culture where staff are encouraged to achieve their full potential enabling the Barbican to deliver world-class arts and learning. 

Our team works across the Barbican providing advice and support ranging from recruitment, training and development to employee relations. The City of London provides a framework for our policies, and we also work with them on the Corporations’ People Strategy, encompassing several programmes of work. 

Purpose of Post

The Apprentice People Officer will be a key member of the People team. They will provide support to the People team by assisting with routine HR processes, queries, administration and managing the HR mailboxes.  Reporting to the Senior People Adviser, the post holder will work closely with the People Officers, People Advisers and the Payroll team to ensure that administrative HR processes and Payroll are carried out efficiently and in a timely manner. They will develop essential skills in customer service, office administration and HR knowledge.

Main Duties:

To support the People team handling routine day to day queries; working on a range of HR processes, using HR systems to record employment data; maintaining the HR mailboxes, responding to routine queries or allocating emails and cases where appropriate To maintain a good working knowledge of HR activities within the team, focusing on the administration function, and establishing and maintaining good relationships with employees, Barbican departments and City of London departments To work closely with the People Officers and the Payroll team to ensure that Payroll and HR processes are carried out efficiently. To provide administrative support on HR & Departmental projects as allocated by the Senior People Advisor To deliver excellent customer service on a range of HR queries providing solutions, advice and support primarily to managers To support the capability of managers in HR matters, improving their ability to handle repeated situations themselves where appropriate To deal with queries in a timely and efficient manner, escalating any relevant matters to the People Officer or People Adviser as required To support the management of recruitment processes and recruitment administration To assist in maintaining and updating organisational charts on a monthly basis and any other databases or spreadsheets monitoring staff changes To assist in maintaining the HR intranet site for the Barbican Centre and ensure all information is current and accurate To support the payroll team in their weekly processing of Casuals, unsocial hours and overtime payments, and complete payroll runs independently on an ad hoc basis where needed To support the efficient functioning of the department, by helping to maintain the general office and its systems to adequate standards Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post To undertake any other duties that may reasonably be requested appropriate to the grade

Training:
You will be supported to achieve the HR Support Level 3 Apprenticeship Theoretical training will be monthly with the support of the training provider Practical training and support will be given in the workplace allowing you to embed your learning in the working environment You will receive hours 6 per week to support with your apprenticeship studies

Training Outcome:
On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation

Employer Description:
The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.

Working Hours :
Monday - Friday 9.30am - 5.30pm ( with some flexibility required to support business needs) 45 min break for lunch

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience