Leisure Team Member Apprenticeship

The Leisure Team Member - Apprentice role is an ideal opportunity to work, learn and develop your career within GLL.

3.1 Customer Experience.

Understanding the services and products on offer to assist with customer questions and queries Supporting different types of customers with different needs Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints Support the centre to deliver swimming lessons where required (qualification dependant) Sharing knowledge with customers on the role exercise plays in health and wellbeing Conducting customers' gym inductions and health screening where required (qualifications dependant) Planning and delivering exercise sessions to meet customers' health and fitness goals

3.2 People Experience

Supporting GLL's visions and values Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager Ensure all training and qualification deadlines are met in agreement with your tutor and manger Achieve and maintain all necessary qualifications including ongoing CPD training Keep up-to-date with trends and developments in the leisure industry

3.3 Business Performance

Have a understanding of GLL and its position in the Health & Fitness Industry Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance

3.4 Operations Performance and risk management

Support the centre to open and close the building Supervising and lifeguarding customers in swimming pools Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football Cleaning and maintenance of different areas of the centre

3.5 Personal Effectiveness and Development

Demonstrates and lives GLL People with Purpose values Personally demonstrates equality, inclusion and diversity in their behaviours and actions

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18months to complete as well as completing the following qualifications throughout the length of your apprenticeship:

o National Pool Lifeguard Qualification (NPLQ)

o First Aid at Work (Level 3)

o STA Award in Teaching Swimming

o STA Certificate in Teaching Swimming

o Level 2 Gym Instructor

Attend all monthly workshops and progress meetings as per your apprenticeship standard Fully participates and engages in GLL Management meetings, development programmes and on going assessment of performance Develops skills through shared learning and peer learning community. Discusses own performance, learning and development needs with their line manager, which is reflected in a live personal development plan. Keeps abreast of trends and developments within the leisure, health and fitness industry. Ensures continuous society membership and professional body association

Training:
Leisure Team Member Apprenticeship L2 including Functional Skills in Maths and English

Training Outcome:

GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.

Employer Description:
Didcot Wave and Gym is a popular leisure centre that boasts a 25 metre swimming pool including a wave machine, indoor flume ride and beach area, making it a great venue for a family visit. The diverse program offers individual and family sessions as well as swimming lessons for children and adults. Didcot Wave and Gym however is more than just a leisure pool, our 50 station gym houses the very latest equipment making it the perfect enviroment to have your work out. Our members can choose from

Working Hours :
39 hours a week, may include some weekends, bank holidays and late evenings - exact shifts to be confirmed.

Skills:
Team Working,Organisation Skills