ICT Apprentice

Log and resolve client issues Visit clients onsite to carry out range of IT support Provide technical support to clients and enable them to make full use of the services they offer Record and resolve faults wherever possible Undertake minor repairs to computers and accessories as appropriate Install new computer equipment and services, software, hardware and upgrades

Person specification:

Our client is looking for a dynamic, enthusiastic and customer focused individual with a passion for IT, to work in a well-established, vibrant company offering opportunities for growth and development A degree of knowledge of desktop operating systems (Windows 7/8/10/11). Knowledge of MS Office and Microsoft365 Some hardware, software, printing, and networking troubleshooting skills would be an advantage, but not essential Good interpersonal skills and to be able to organise yourself and your time effectively A ‘can-do’ attitude and be willing to work as part of a team A full driving license and your own transport

Training:
Level 3 Information Communication Technician Apprentice Remote training delivery Onefile VLE 6 hours of dedicated training time every week

Training Outcome:
Possible full time permanent position upon completion of the apprenticeship

Employer Description:
An education-focused IT support provider with an aim to encourage teaching and learning through the confident use of technology. They provide a wide range of IT Support and Services for local schools. The role is for an Apprentice Onsite Support Technician, based in one of their secondary schools.

Working Hours :
Monday - Friday between 9.00am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative