ICT Technician Apprentice

· Take, log and progress tickets on the helpdesk system

· Routine, planned, and reactive maintenance IT equipment and peripherals across the client base, including cleaning

· Hardware and software repairs in a workshop facility

· Carry out network documentation and reporting

· Diagnose and resolving faults in IT equipment

· Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults

· Install software and hardware including the updating of drivers and antivirus software

· To record and update requests for support and maintenance with feedback to requestors regarding progress

· Provide support for Server based operating systems, desktop and Office 365

· Attend relevant courses in respect of professional development of ICT knowledge

· Undertake small local projects and participate in larger projects under direction

· Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information

· To be familiar with the requirements of Data Protection legislation and to ensure compliance with it

· To undertake any other duties of a similar level and responsibility as may be required

Training:

You will be completing your L3 ICT Technician Apprenticeship via Remit Training. 

Learning will be delivered to you virtually via blended learning model.

Training Outcome:
Potentially offered a permanent role

Employer Description:
Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship. Digital & IT creative, data analysis, infrastructure, Comms…ready for an upgrade? Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business We drive exceptional, individual and organisational performance through teaching and learning. Big enough to deliver excellence, small enough to really care.

Working Hours :
Monday to Friday, shifts TBC.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working