IT Support Engineer Apprentice Level 3

Raise/log support requests from customers and assign to relevant person Assist with the setting up/configuration of new hardware and new users for customers Assist with the safe and secure destruction of unwanted hardware under the WEEECO scheme Assist with the maintenance of manual and computerised records/data entry systems Update and maintain customer WordPress websites and if required, assist with the creation of new WordPress websites Deal with enquiries by telephone/email, and ensure that they are dealt with effectively and efficiently e.g. answering routine queries and taking messages where appropriate Any other duties of a similar nature related to the post which may be required from time to time Maintaining a tidy build table for the Team Assist in creating Work Instructions/Standard Procedures for routine tasks

Training:
Level 3 Information Communication Technician Location – 2 Union Square, Central Park, Darlington DL1 1GL Working 5 days per week inclusive of 1 day release for study at Darlington College

Training Outcome:

There may be an opportunity to secure a long term position after successful completion of the apprenticeship

Employer Description:
Resilient Business System was formed in April 2005. We are a Darlington based IT company and we work with companies right across the UK. Our aim is to work as your trusted partner when it comes to your IT. We have a wealth of experience across a range of sectors. We know we have done our job if you go about your day-to-day and the IT just works. We are here to remove barriers, improve workflows and protect data with the latest solutions and industry standards. From implementing WIFI networks to cyber security accreditation. We provide hardware, software, cyber security, and business support services. We are situated in Business Central Darlington and work with a range of incredible organisations from sole traders to large organisations. We are here to provide support when it comes to your IT systems.

Working Hours :
9am to 5pm, Monday to Friday with 30 minutes for lunch

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Prioritise workload