ICT Apprentice

·       Log and resolve client issues.

·       Visit clients onsite to carry out range of IT support.

·       Provide technical support to clients and enable them to make full use of the services they offer.

·       Record and resolve faults wherever possible.

·       Undertake minor repairs to computers and accessories as appropriate.

·       Install new computer equipment and services, software, hardware and upgrades.

Person specification:

·       Our client is looking for a dynamic, enthusiastic and customer focused individual with a passion for IT, to work in a well-established, vibrant company offering opportunities for growth and development.

·       A degree of knowledge of desktop operating systems (Windows 7/8/10/11).

·       Knowledge of MS Office and Microsoft365.

·       Some hardware, software, printing, and networking troubleshooting skills would be an advantage, but not essential.

·       Good interpersonal skills and to be able to organise yourself and your time effectively.

·       A ‘can-do’ attitude and be willing to work as part of a team.

·       A full driving license and your own transport. 

·       GCSEs in Maths and English at level 4/C or above.

 

The successful candidate will achieve a Level 3 Information Communication Technician qualification at the end of the apprenticeship, delivered by Starting Off.

Training:
Level 3 Information Communication Technician Apprentice Remote training delivery Onefile VLE 6 hours of dedicated training time every week

Training Outcome:

Possible full time permanent position upon completion of the apprenticeship.

Employer Description:
An education-focused IT support provider with an aim to encourage teaching and learning through the confident use of technology. They provide a wide range of IT Support and Services for local schools. The role is for an Apprentice Onsite Support Technician, based in one of their secondary schools.

Working Hours :
Monday - Friday between 9:00am-5:30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative