Customer Care Apprentice

Arranging home visits or telephone calls to understand the care needs of prospective clients Communicating with clients and care staff, including helping plan rotas Monitoring the care and support delivered by members of the Care Team Regularly reviewing and updating care plans to reflect the changing needs of clients Regular interactions with clients over the phone to see how the service is that Silverberry Care is providing. Answering queries via email & phone calls Data entry & office administrative duties To complete all associated administration in an accurate and timely manner To provide outstanding customer care always, both internally and externally General enquiries Resolving issues Complaint management and resolution

Training:

You will develop the Knowledge, Skills and Behaviours to meet the standards of achievement for the Customer Service.

Practitioner apprenticeship. You will gather evidence for your portfolio, supported by your mentor and coach, tutors, and employer. At the end of your on programme training and coaching - you will be assessed by an independent End Point Assessor (EPA). You will also attend online Masterclasses every other week.

Qualification achieved: Level 2 Customer Service Practitioner.

Training Outcome:
We ideally want the successful Apprentice to move into a permanent role within our organisation.

 

Field Care Superviser or Care Co-ordinator

Employer Description:
Silverberry Care is a small Care agency which provides Care to Adults and children in their homes and the wider community. From Personal Care to companionship. Based in Warwickshire & Coventry

Working Hours :
Monday - Friday, 9.00am - 5.00pm (30 minutes unpaid lunch break).

Skills:
Communication skills,IT skills,Attention to detail