Apprentice Administrator

Duties can include but are not limited to supporting the administration and receptionist teams with patient registration, booking appointments, managing practice email account, chronic condition recalls, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies. 

Support staff with the distribution of information, messages and enquiries for the clinical team.

You will also be:

Processing of incoming and outgoing emails for both the Practice email account and personal Photocopy documentation as required Booking appointments Scanning, coding and filing of documents Managing chronic condition recalls Queries with regards to patient registration, deduction of record and new patient  registration Input data into the patient’s healthcare records as necessary Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Supporting all clinical staff with general administrative tasks as requested

Training:
For this Apprenticeship Standard, learners will have the opportunity to give focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice. This will allow them to develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the Standard. Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard

Training Outcome:
Upon successful completion of the apprenticeship, there is the possibility of a permanent role at the practice

Employer Description:
The Amherst Medical Practice has 2 branches, one in Sevenoaks and one in Brasted. We are a training practice with 9 Partners, 3 Associate GPs, Clinical Pharmacists and Nurse Practitioners

Working Hours :
Monday - Friday, 8.30am - 5.00pm to include 1 hour unpaid lunch

Skills:
Communication skills,Team working,Proactive,Interpersonal Skills