IT Apprenticeship

Raising and fixing tickets promptly, ensuring timely resolution Assisting with help desk inquiries and providing customer support, including answering calls Testing all hardware and software to ensure functionality, following internal checklists for installs and updates Configuring and troubleshooting laptops, desktops, tablets, phones, and hardware components such as RAM, hard drives, power supplies, and graphics cards Working with ethernet, cables, firewalls, switches, and other networking components to ensure optimal network performance and resolve issues

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

Progression onto the Level 4 apprenticeship and to develop within the business.

Employer Description:
At Giraffe Connected Solutions, they're not just another IT company. They're a close-knit team of innovative problem solvers, dedicated to delivering cutting-edge technology solutions to businesses of all sizes. From cybersecurity to cloud computing, they pride themselves on staying ahead of the curve and providing their clients with top-notch service.

Working Hours :
Monday - Friday, 8.30am - 5.30pm

Skills:
Communication skills,Hard Working,Passionate about IT,Mature