Apprentice Digital Support Technician - 14742

Assist in maintaining the health, performance and stability of our IT systems Monitor, troubleshoot and maintain systems to ensure continuous uptime and efficient operation Use monitoring tools to oversee servers, applications and network devices or uptime, performance and potential issues Identify, log and escalate issues according to established protocols and response times Respond to alerts and notifications, perform basic troubleshooting and escalate complex issues to senior team members Compile and review system performance data to ensure systems operate optimally Assist with scheduled maintenance, backups, updates and other regular tasks to ensure system stability Help to maintain accurate documentation for procedures, system configurations and troubleshooting steps Provide clear and concise updates to relevant teams regarding ongoing issues or incidents

Training:
Level 3 Digital Support Technician  Work based learning  Functional Skills

Training Outcome:
Progression onto full time employment

Employer Description:
We are an IT distributor who work with big names in the IT industry to ensure that their products reach the retailers and resellers in order for consumers like me and you to purchase. We have a number of sites across the UK however the largest site is our Burnley site, which is also our National Distribution Centre.

Working Hours :
Monday - Friday, 09:00 - 17:30 (breaks AM & PM).

Skills:
IT skills,Problem solving skills,Initiative