Customer Service Apprentice (Visitors’ Reception)

1.     To perform reception duties in Visitors' Reception, to include:

                        i.    sorting and distributing of incoming College post and internal post

                       ii.    ensuring that all visitors to the College are signed in and appropriate checks have been carried out where necessary, including students who have forgotten their ID cards

                     iii.    dealing with incoming enquiries via the main College switchboard

                     iv.    dealing with incoming enquires via the enquiry email account

                      v.    dealing with enquiries as appropriate from visitors to the college and members of college staff

2.     To keep the stationary cupboard stocked and replenish booklets and forms used in the reception area when necessary.

3.     To assist with administrative tasks, type correspondence and input data as instructed.

4.     To assist with covering the Tutorial Hub Reception during staff absence.

5.     To ensure the reception area and the staffroom are kept tidy.

6.     To assist the Senior Leader for Marketing & Communications with marketing activities to include sourcing content for social media and website posts.

7.     To support the marketing team with updates to the College website.

8.     To liaise with external providers to obtain quotes for marketing services.

 

 

Training:

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote. 

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Practitioner Level 2 qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

Training Outcome:

Upon the successful completion of the apprenticeship and reviews with your line manager, there may be the possibility of further employment.

 

Employer Description:
Worcester Sixth Form College are specialists in the education of 16-19 year olds and our staff are experts in meeting the needs of this age group. Every year we admit 900 or so students from the whole county of Worcestershire and from surrounding areas. This enables us to offer an exceptionally wide range of courses and flexible programmes in which any course can be combined with virtually any other course. Our students are highly successful, not just academically, but in many other kinds of endeavour, including sports, performing arts, music, Duke of Edinburgh, charity fund raising and a wide variety of other extra-curricular areas.

Working Hours :
Monday to Friday 8.30 am to 4.30 pm with half an hour unpaid for lunch break and one day finishing at 4.00 pm. There may be some days that start at 8.00 am if there is a need to cover reception

Skills:
Communication skills,IT skills,Number skills,Team working,Positive attitude,Literate,Able to work independently,Excellent telephone manner,Trustworthy,Self-motivated,Enthusiastic,Confident,Honest,Ability to follow instruction