Apprentice Patient Services Officer

Reception services: Provide a welcoming and efficient reception service for patients and visitors, managing the waiting area and ensuring timely communication. Patient support: Handle patient inquiries in person, over the phone, or online. Assist patients with accessing services and managing their healthcare. Administrative duties: Provide administrative services to the practice, including managing correspondence from third parties and contacting patients regarding routine appointments. Security and environment: Ensure the reception area and clinical spaces are tidy, safe, and welcoming. Follow protocols for opening and closing the premises. Data protection: Maintain strict confidentiality of all patient and practice information in accordance with GDPR and organisational policies. Compliance and training: Complete regular training as required and stay up to date with relevant topics. Attend and contribute to practice meetings.

Training:
Business Admin level 3 Apprenticeship Standard. Training in the workplace. Functional skills maths and English, if required.

Training Outcome:

Career progression within the company or primary care network may be available to the right candidate.

Employer Description:
The Minet Green Health Practice is located in purpose built architect designed premises in northeast Brixton, serving a population within an approximate one-mile radius. The Minet Green Practice was formed when the two practices formerly known as the Iveagh Surgery and the Myatts Field Medical Practice merged in April 2015 to form a single practice. 12,000 patient teaching practice based in Lambeth

Working Hours :
Mon-Fri, 7.5 hours per day, exact shifts to be agreed upon with successful candidate.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Time Management