Business Administration Apprenticeship - Manchester (x3)

The first thing we look for when we bring new people onto the team is warmth, empathy and a drive to help others. We appreciate that everyone faces their own challenges in life, and anyone can experience money worries.

Your role will include; 

To assist and support the Advice Team, the Financial Specialists Team and the Triage Team in all administrative tasks Ensuring high quality work is delivered and that both the teams and Supervisors have assurance that the completion of customer work is undertaken with professionalism and efficiency Service customers via digital platforms, including email and SMS, to support customers with their queries Carry out chase processes in line with relevant process maps Drafting, printing and collation of documentation for customers Assist team members with any additional duties when required Work towards Key Performance Indicators and Service Level Agreements Ensure the ongoing maintenance of their own CPD, to accumulate a minimum of 25 points per annum Carry out all duties in a manner that reflects Gregory Pennington Limited’s principles

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role.

Benefits Include:

Parking 25 days hol plus charity day plus day off for Birthday Onsite cafe and gym Minimum 2 x company extravaganzas annually Paid for team lunches/dinner

Training:
Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study This will give you every chance to achieve the highest grade possible! On completion of this 12 month apprenticeship you will have gained; Apprenticeship in Business Administration Level 3

Training Outcome:
Possibility of a full time role after the completion of the apprenticeship

Employer Description:
  Bringing together Gregory Pennington and Freeman Jones, we are one of biggest companies in the UK helping people get out of debt. You’re much more than just your bank balance so, when you come to us for help, we take thetime to listen and really focus on getting to know the person behind the money worries. This gives us confidence that we’re doing everything within our power to improve your long-term financial wellbeing, as well as helping you deal with any immediate money struggles.

Working Hours :
Monday-Friday (09:00-17:30)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills