Service Desk Apprentice

Client Communication: Respond to customer inquiries via phone, email, or live chat, ensuring that all queries are resolved promptly and professionally. Service Requests: Log and track incoming service requests, ensuring that all details are accurately entered into the service desk system. Issue Resolution: Assist customers by providing information, troubleshooting issues, and directing complex queries to the appropriate department or team member. Scheduling & Appointments: Help schedule appointments for property maintenance services, ensuring that all appointments are confirmed and logged. Follow-Up: Perform follow-up calls or emails to ensure customers are satisfied with the service they received and to address any ongoing issues. Customer Record Management: Update and maintain customer records and service history, ensuring all information is accurate and up to date. Problem Escalation: Recognize when a situation requires escalation to senior team members or other departments, and ensure clients’ concerns are addressed in a timely manner. Reporting & Feedback: Assist in tracking customer service metrics and providing feedback to the team on recurring issues or areas for improvement. General Office Support: Provide additional administrative support to the customer service team, including filing, organizing service records, and preparing reports.

Training:

Training to be provided:

Diploma in Customer Service Practitioner Level 2 Functional Skills in English and maths (if required) Weekly day release at CWCT (Every Tuesday 9:30am-4:30pm)

Training Outcome:

Potential for career advancement within the company as you gain experience and develop your skills. This apprenticeship is ideal for someone looking to start a career in customer service with plenty of support and training to help you grow and develop professionally. Join Ground Up Property Services and be part of a team that truly values customer satisfaction and excellence!

Employer Description:
At Ground Up Property Services, we provide expert property maintenance, renovation, and management solutions for both residential and commercial clients. Our customer service team plays a key role in ensuring that our clients receive the best possible experience, from booking services to resolving any issues. We are looking for a motivated and friendly Service Desk Apprentice to join our team and start their career in customer service with us. If you're passionate about helping people, learning new skills, and providing excellent service, this could be the perfect opportunity for you.

Working Hours :
Monday - Friday 9am - 5pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience