IT Support Apprenticeship

Answering inbound calls within an agreed answer time Log all customer issues, queries, and requests into the ticket management system Provide server, network, and desktop technical support, diagnosing customer issues, and providing a high level of first-time fix To action hardware configurations and software installations Manage and work with internal and customer SLAs, escalating any concerns Create and maintain customer-specific infrastructure documentation. End-to-end ownership of problem resolution Managing client expectations through clear communications Undertake all other reasonable requests

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.

Employer Description:
Mirus IT (part of the Advania Group) have been providing their clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002.

Working Hours :
Monday – Friday, 9am-5.30pm.

Skills:
Communication skills,Organisation skills,Analytical skills,Team working,Initiative