Customer Relations Apprentice

Working as part of a team to deliver a consistent, high-quality service, carrying out a range of customer service and administrative tasks to support the team including carrying out surveys on tenants who have recently had a repair carried out by Ongo. Monitoring of repairs to ensure they have been completed and notifying the Customer Relations & Service Improvement Manager of any that aren’t complete

Deal with a range of customers daily, answer queries and offer information that involves a lot of interaction with the public (as well as with colleagues) in a variety of methods including face-to-face, over the phone and via email, handling anything from general enquiries to complaints.

Training:

Ongo is seeking an enthusiastic apprentice who will gain a Level 2 qualification in Customer Service.

Your study day will be conducted online via Zoom. 

Training Outcome:

Develop the skills to build a career in Customer Relations.

Employer Description:
At Ongo Homes, we offer quality, affordable homes for rent and sale in North Lincolnshire and neighbouring areas.

Working Hours :
The role is working Monday to Friday. Times are to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience