IT Apprentice

To provide 1st and 2nd line support to staff by investigating and resolving IT issues and assisting in the delivery of an effective and efficient IT support service. The role will include providing general and routine IT support, including diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used across the business and other general tasks as appropriate under the supervision/instruction of the Senior IT Administrator Where appropriate, assist with the planning and fulfilment of IT-related projects across the site

Key Responsibilities:

Responding to IT support requests from staff in a timely manner Troubleshooting and resolving hardware and software issues, providing on-site support and remote support when necessary Maintaining accurate records of support requests, resolutions, and relevant information in the service desk system Installing, configuring, and updating software applications and operating systems on workstations Assisting with setting up and configuring new user accounts and devices Supporting with routine maintenance tasks, such as system updates, backups,and system performance monitoring Assisting with troubleshooting network connectivity issues and resolving them promptly Collaborating with the business system (IT Team) team to identify and implement improvements to systems and processes Assisting with managing hardware and software inventory, including tracking,and organising IT assets Developing user-friendly documentation and guides for common IT procedures and issues

Training:
Will be completed on-site and off-the-job training either at Barnsley College or your place of work Student to complete an Information Communication Technician Level 3 Apprenticeship Standard

Training Outcome:
Full-time Multi Skilled IT Administrator

Employer Description:
Leading supplier of innerspring components to the bedding industry.

Working Hours :
Monday - Friday, 8.30am - 4.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Strong Social Skills,Outgoing,Flexible